# Aamu.app Helpdesk

Guides to Aamu.app Helpdesk: email support, live chat, AI-assisted triage, grounded reply drafts, and connected support workflows.


## [Aamu.app vs Basecamp: from project collaboration to company context](https://aamu.app/blog/posts/aamuapp-vs-basecamp-project-context-and-customer-work/index.md)

A practical comparison of Aamu.app and Basecamp for teams that want project collaboration connected to customer conversations, email, meetings, databases, and shared knowledge.


## [Aamu.app vs Intercom: support should not need a passport to reach product](https://aamu.app/blog/posts/aamuapp-vs-intercom-support-and-product-context/index.md)

A practical comparison of Aamu.app and Intercom for teams that want customer conversations, support knowledge, and internal follow-up in one workspace.


## [How to build a support knowledge base that AI can actually use](https://aamu.app/blog/posts/how-to-build-a-support-knowledge-base-that-ai-can-actually-use/index.md)

How to write support policies, product answers, escalation rules, and examples so AI can retrieve useful context instead of guessing.


## [Aamu.app vs Linear Triage: customer conversations, Helpdesk Knowledge Base, and human-reviewed AI support](https://aamu.app/blog/posts/aamuapp-vs-linear-triage-customer-conversations-team-brain-human-reviewed-ai-support/index.md)

A practical comparison of Linear Triage and Aamu.app Helpdesk AI triage: product issue intake versus customer conversation intake.


## [From Helpdesk ticket to Helpdesk Knowledge Base: AI triage, Docs, and human review in Aamu.app](https://aamu.app/blog/posts/from-helpdesk-ticket-to-team-brain-ai-triage-docs-human-review/index.md)

How Aamu.app connects Helpdesk AI triage, Docs, Helpdesk Knowledge Base, tasks, and human review so support teams can answer from maintained knowledge.


## [AI support in Aamu.app](https://aamu.app/blog/posts/ai-support-in-aamuapp/index.md)

A reading path for Aamu.app's AI support workflow: AI workspace, Company Brain, the Helpdesk Knowledge Base, support knowledge bases, customer support drafts, Helpdesk triage, and Linear comparison.


## [How Aamu.app uses the Helpdesk Knowledge Base for grounded support answers](https://aamu.app/blog/posts/how-aamuapp-uses-team-brain-to-answer-from-your-company-knowledge/index.md)

How the Helpdesk Knowledge Base helps Aamu.app answer support questions from maintained sources instead of generic AI guesses.


## [AI customer support with Aamu.app: Helpdesk Knowledge Base, drafts, and human review](https://aamu.app/blog/posts/ai-customer-support-with-aamuapp-team-brain-drafts-and-human-review/index.md)

How Aamu.app uses the Helpdesk Knowledge Base, AI-generated drafts, and human review to make customer support faster without losing control.


## [Aamu.app Helpdesk - feature overview](https://aamu.app/blog/posts/aamuapp-helpdesk-feature-overview/index.md)

An overview of Aamu.app Helpdesk for email support, live chat, tickets, Team Brain, AI reply drafts, and the Helpdesk API.


## [Setting up Helpdesk in Aamu.app - Part 2, livechat](https://aamu.app/blog/posts/setting-up-helpdesk-in-aamuapp-part-2-livechat/index.md)

How to set up Aamu.app Helpdesk live chat for website conversations, support routing, email fallback, and connected ticket handling.


## [Setting up Helpdesk in Aamu.app - Part 1, emails](https://aamu.app/blog/posts/setting-up-helpdesk-in-aamuapp-part-1-emails/index.md)

How to set up Aamu.app Helpdesk email support so incoming customer messages become manageable support tickets in your workspace.