Aamu.app Helpdesk brings customer email, live chat, tickets, shared knowledge, and follow-up work into the same workspace. These guides cover setup and day-to-day support workflows, from receiving the first message to drafting grounded answers and handing work to the right person.
Start with the Helpdesk feature overview for the full picture, or use the focused guides below for email setup, live chat, AI-assisted triage, the Helpdesk Knowledge Base, APIs, and automation.
A practical comparison of Aamu.app and Intercom for teams that want customer conversations, support knowledge, and internal follow-up in one workspace....
How to write support policies, product answers, escalation rules, and examples so AI can retrieve useful context instead of guessing....
A practical comparison of Linear Triage and Aamu.app Helpdesk AI triage: product issue intake versus customer conversation intake....
How Aamu.app connects Helpdesk AI triage, Docs, Helpdesk Knowledge Base, tasks, and human review so support teams can answer from maintained knowledge....
A reading path for Aamu.app's AI support workflow: AI workspace, Company Brain, the Helpdesk Knowledge Base, support knowledge bases, customer support drafts, Helpdesk triage, and Linear comparison....
How the Helpdesk Knowledge Base helps Aamu.app answer support questions from maintained sources instead of generic AI guesses....
How Aamu.app uses the Helpdesk Knowledge Base, AI-generated drafts, and human review to make customer support faster without losing control....
An overview of Aamu.app Helpdesk for email support, live chat, tickets, Team Brain, AI reply drafts, and the Helpdesk API....
How to set up Aamu.app Helpdesk live chat for website conversations, support routing, email fallback, and connected ticket handling....
How to set up Aamu.app Helpdesk email support so incoming customer messages become manageable support tickets in your workspace....